Real leaders don’t worry about what their employees are doing when the boss isn’t looking. Real leaders look for ways to support and appreciate the unsung heroes who make their company great. Other businesses may be more glamorous than plumbing and pipes, but in era of corporate scandals and out-of-touch CEOs who seem more concerned with their mansions and bonuses than their own employees, it’s nice to know there are still a few good guys at the top.Ĭonsider Arquilla’s comments when, after revealing his true identify, he calls together his team and, choking back tears, tells them, “You taught me how to do the work, but you also taught me how to be a better person, and for that I’m grateful.” executives have agreed to go undercover in their own companies. You gotta’ love a guy who’s willing to shovel you-know-what so that he can better understand his people. Roto-Rooter takes 'Undercover Boss' TV challenge By Reuters Staff 2 Min Read LOS ANGELES (Reuters) - Four more leading U.S. He observes a tech spending a long day handling all his own jobs as he also fields questions on his cell phone from fellow technicians. He’s amazed when, at the end of the day, the man invites him to come along as he spends an evening coaching basketball for under-privileged kids.Īrquilla, who grew up in a blue collar town and whose own father was a factory worker, is overwhelmed with emotion as he observes firsthand just how much his employees care about their jobs, their customers, their families and their communities.ĭuring one scene when a welder who works at the Roto-Rooter manufacturing plant in West Des Moines tells trainee Hank (undercover Arquilla) that people are worried about losing their jobs, Arquilla is clearly humbled by how many families are dependent on the success of the organization he leads. He assists a technician who cuts his own commission so that a poor woman can afford much-needed repairs to her pipes. He works alongside the single mother customer service rep who’s behind on her mortgage and whose parents take care of her autistic son while she works nights. She trains him to be empathetic, telling him, “Your customers come first.” Posing as a fifty-something, blue-collar trainee named Hank allows Arquilla to relate to his employees in a way that CEOs rarely do. High-level corporate execs leave the comfort of their offices and secretly take low-level jobs within their companies to find out how things really work and. However, a few brave CEOs are going undercover to get the real dirt. Or in the case of Rick Arquilla, the raw sewage.ĭuring a recent episode of Undercover Boss, Arquilla, President and COO of Roto-Rooter ( traded in his tailored suit and wing tips for a denim shirt, safety goggles, and heavy rubber gloves to go uncover as a Roto-Rooter “trainee.”Īrquilla spent a week pulling sludge out of pipes, answering phones, and trying to figure out the dispatch system he designed. The scene where he yanks a nasty, mildewed washcloth out of a clogged tub drain is priceless. (View episode on CBS.com.)īut beyond the comedic value of watching a CEO cope with the demands of blue-collar work, the real beauty of the show is the emotional connection. But more often than not, senior leaders, particularly those at the top of the corporate food chain, don’t spend enough time in the trenches to get an unfiltered perspective of what happens on the front lines. Organizations say they want to know what goes on behind the scenes. This week's episode will feature Bill Carstanjen, chief operating officer of horse racing company Churchill Downs, who will walk, wash and feed his organization's thoroughbred horses.What do employees say and do when their boss isn’t watching? CBS this week ordered a second season.Ĭompanies whose chief executives have already made the undercover journey are Waste Management, restaurant chains Hooters and White Castle and convenience chain 7-Eleven. ![]() ![]() The CBS show, airing on Sundays, is the highest-rated new series of the 2009-2010 TV season averaging 18.74 million viewer per episode. Arquilla goes undercover in his own company and finds himself overwhelmed with emotion while working alongside several employees who force him to reflect on his past as well as his future legacy as the boss of their company. ![]() ![]() The new series follows a different executive each week who leaves the boardroom and goes anonymously to work on the frontlines of their own companies, discovering the operational flaws and the unsung heroes of their operations. ROTO-ROOTERS EPISODE OF UNDERCOVER BOSS AIRS AGAIN. Plumbing provider Roto-Rooter, online florists 1-800-Flowers, e-commerce giant GSI Commerce, and theme park group Herschend Family Entertainment, whose attractions include the Dolly Parton-themed park Dollywood in Tennessee, are the four remaining companies participating in the first season of the series, the network said. executives have agreed to go undercover in their own companies for the hit reality TV show " Undercover Boss", CBS said on Friday.
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